Support

I can't sign in

Rasoi uses Google Sign-In, so first make sure you can sign in to your Google account outside the app. If you can, force-quit Rasoi and try again. Still stuck? Email us with the address you're trying to use and what the screen says, and we'll dig in.

My order hasn't been accepted

Cooks accept every order personally — nothing is automatic — so a short wait is normal, especially if her kitchen just opened or she's mid-cooking. If it's been a few hours with no response, the cook may have missed the notification. Email us with the kitchen name and order time and we'll take a look.

I want to delete my account

Email privacy@rasoiapp.net from the address on your account and we'll delete it within 30 days and confirm when it's done. Details of what gets removed are in the privacy policy.

I'm a cook and my kitchen isn't showing

Check two things first: your kitchen is set to open (kitchens are closed by default and closed kitchens appear differently), and your kitchen profile is complete. If both look right and diners still can't find you, email us with your kitchen name and we'll figure out what's going on.

Something else

Anything at all — a bug, a question, a problem with another user — goes to support@rasoiapp.net. Rasoi is in beta, and reports like yours are exactly what makes it better.